Returns & Exchanges
At Step One, we want you to feel confident in your style, which is why we offer a 30-day window for returns or exchanges on all unworn items. Simply ensure all original tags are attached and the products are in their original packaging to qualify for a full refund.
Initiate Your Return
Visit our online portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the items in their original box or a similar mailer, ensuring all original labels and tags are still attached.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing